The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
Listening to the views of patients and staff helps identify what is working well, what can be improved and how. The FFT asks people if they would recommend the services they have used and offers a range of responses.
The FFT drives service improvement and has resulted in a number of revisions to the way we work, for example being able to access your full medical record online. National scores so far have told us that at least nine out of ten patients respond positively on their experience. Patient comments also identify areas where improvements can be made so that providers can make care and treatment better for everyone.
Please watch the video below to find out more. You can view the BSL translastion by clicking NHS Friends and Family Test (British Sign Language translation)
How will the FFT results be used and where can I see the results?
The FFT results are gathered and analysed by the practices to see if any actions are required. The responses to the FFT question will be used to create an overall score, which will be published online. The comments, however, are retained by the service, to pass on to staff and managers. If you have opted out from having your comments shared then they will not be shared.
For more information please visit Friends and Family Test (FFT) - NHS (www.nhs.uk)
Click on the link below to access The Friends and Family Test form for your registered GP Practice within East Lindsey Primary Care Network.
